PlanSource experiences report progress in 2022, launches new product for advantages engagement and has report Open Enrollment season
ORLANDO, Fla., Feb. 21, 2023 (GLOBE NEWSWIRE) — PlanSource, a number one supplier of advantages engagement know-how, at the moment shared a recap of 2022 and course for 2023. Greater than 750 new employers chosen PlanSource as their advantages engagement platform representing over 500,000 workers. PlanSource’s annual recurring income (ARR) grew by greater than 20 % YOY, with new enterprise bookings progress at 27 % YOY.
In 2022, PlanSource targeted on customer support excellence, engagement, innovation and modernization of the advantages platform to deliver thrilling updates to clients and companions.
PlanSource’s dedication to Buyer Expertise:
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Buyer Launch and Buyer Expertise Focus – The Operations crew at PlanSource targeted on velocity, effectivity and high quality in 2022 to enhance the client expertise. PlanSource’s NPS (Internet Promoter Rating) has elevated to +47, proving that clients and companions are thrilled with the enhancements. Greater than 96 % of latest clients went dwell on PlanSource by the focused go-live date, and current clients rated PlanSource 4.3 out of 5 for open enrollment satisfaction. In This fall, PlanSource delivered a powerful efficiency in its Worker Contact Heart – attaining 99 % service degree settlement (SLA) on answered calls with lower than a one % abandonment fee.
“I wish to congratulate the PlanSource buyer success crew on a superb job throughout open enrollment this yr and particularly for the decision middle. That is the perfect open enrollment we have now skilled,” mentioned Paula Legendre Cease, The Recent Market.
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Platform Enhancements to Expertise for HR Leaders and Staff – The platform carried out with 99.99 % uptime all through Open Enrollment with a 30 % improve in client site visitors because of a number of main enhancements in software program and infrastructure investments in 2022. To higher put together HR groups for Open Enrollment, PlanSource invested within the Guided Renewal Self-Service Expertise that automates and simplifies the annual renewal course of eliminating weeks of effort for HR Groups and Brokers.
Centered innovation was additionally vital for PlanSource, New merchandise and options launched in 2022 embody:
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The Supply – an worker engagement platform that will increase profit utilization and improves the overall worker expertise by placing all the pieces workers want into one handy spot, their telephone. From advantages schooling to firm information and messaging, The Supply allows clients to fulfill workers within the palm of their fingers. In early 2023, PlanSource will construct on this product by including an integration with a digital engagement and communications platform that leverages data-driven, customized messaging to drive the best particular person to the best profit useful resource on the proper time – optimizing the worker expertise, maximizing advantages utilization and delivering measurable outcomes.
“Having one place the place workers can log in, entry ID playing cards, HR data, wellness matters, and far more is what makes The Supply so distinctive and priceless,” mentioned Christy Guilbault, Leisure Companions. “I like that we will attain individuals the place they’re, on their telephone and talk what’s necessary and related to them about their advantages.”
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HCM Integrations – PlanSource is understood for its experience and dedication to strategic partnerships with insurance coverage carriers, brokers and main HCM suppliers. In 2022, PlanSource launched a partnership with each Paylocity and SAP and established an integration for its platform with SAP® SuccessFactors® options. Prospects that use both HCM platform now have entry to real-time API integrations that present a seamless HR and worker expertise.
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New Companion Market – HR leaders have been challenged in 2022 to increase profit choices and improve profit utilization. To help these clients, PlanSource formally launched the Companion Market in 2022, a curated record of strategic “best-fit” companions. PlanSource has fastidiously chosen companions necessary to brokers and current clients who provide value-added merchandise to offer workers with a extra well-rounded profit providing and a seamless expertise throughout all the advantages ecosystem. Greater than 80 companions are actually taking part, together with firms akin to ARAG Authorized Insurance coverage, Carrot Fertility, Experian, Norton LifeLock, Parentaly and SavvyFi.
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PlanSource’s Provider Integration Program: Enhance – Along with including necessary Market companions to our linked ecosystem, PlanSource added Aetna to the Enhance companion expertise, which is able to proceed to modernize the business with real-time API integrations. In 2022, PlanSource activated greater than 1,400 API integrations to new and current clients, additional enhancing the client and worker expertise.
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Medical Program Engagement – PlanSource has additionally launched a brand new medical provider program targeted on leveraging The Supply to attach medical plan enrollment with medical plan utilization and consciousness, all on the time of buy. Staff shall be linked to necessary carrier-provided instruments and content material to raised perceive the right way to use and hook up with the insurance coverage versus simply historically selecting the product and shifting on.
Partaking and empowering prime expertise continues to be a precedence for PlanSource. In 2022, PlanSource accelerated profession progress, with 22 % of crew members receiving promotions and new profession alternatives internally. With a powerful deal with Range, Fairness and Inclusion, feminine illustration elevated to 48 % globally, and ladies maintain 40 % of management roles inside PlanSource.
PlanSource targeted on workers’ complete selves by introducing a variety of distinctive advantages targeted on preventative care, the significance of goal, and enhancing paid time without work and household go away advantages. Moreover, PlanSource launched PlanSource Cares – a program dedicated to caring for self, household, crew and neighborhood. PlanSource was licensed as a Most Liked Office and named a winner of the Campus Ahead award by Ripplematch for the funding made within the early expertise program.
PlanSource has unimaginable momentum going into 2023, with main investments being made within the platform and general expertise for patrons and companions.
“I’m pleased with what our groups completed in 2022. The improvements we’re making in our platform to increase into engagement and utilization actually units us aside from the competitors and proves we’re a pacesetter within the business,” mentioned Tom Signorello, CEO of PlanSource. “2023 goes to be a monumental yr for PlanSource as we increase into new classes, launch new partnerships and proceed on our progress journey.”
About PlanSource
PlanSource is a know-how firm that automates and simplifies each side of worker profit packages, so workers and HR groups could make smarter, extra assured advantages choices. Greater than 5 million shoppers obtain their advantages by way of the PlanSource platform, which supplies the perfect expertise doable for advantages communications, purchasing, enrollment, billing, compliance and ongoing administration. With an end-to-end advantages platform and suite of technology-enabled providers, PlanSource helps individuals maximize the advantages of their advantages, to allow them to dwell happier, more healthy lives. Study extra at plansource.com.
PlanSource is a registered trademark of PlanSource, Inc., and PlanSource owns different registered and unregistered emblems. Different names used herein could also be emblems of their respective house owners.
CONTACT: Press Contact Jeanne Achille The Devon Group for PlanSource +1-732-706-0123 ext. 700 [email protected] Cat Miller Vice President of Advertising and marketing and Communications, PlanSource 918.894.1298 [email protected]
